Refund policy

Last updated: September 28, 2026

At DTF Transfers Your Way, every custom order is produced using the artwork, size, quantity, and specifications submitted by the customer. Please review all order details carefully before completing your purchase.

Custom Products Are Final Sale

Because our DTF transfers, DTF gang sheets, banners, and stickers are custom-made, personalized, or printed on demand, they are not eligible for returns, exchanges, or refunds unless they arrive defective, damaged, or materially different from the order placed.

We do not accept returns or issue refunds for:

  • Incorrect artwork submitted by the customer

  • Spelling, sizing, color, quantity, or layout errors in an approved file

  • Low-resolution, blurry, or pixelated artwork

  • Unwanted backgrounds or stray pixels in uploaded files

  • Incorrect use or application of DTF transfers

  • Transfers damaged by improper time, temperature, pressure, or peeling

  • Minor color differences between screens and printed products

  • Customer preference changes after production begins

  • Items ordered in the wrong size or quantity

  • Delays caused by an incorrect or incomplete delivery address

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to an error by DTF Transfers Your Way, contact us within three calendar days of delivery.

Please provide:

  • Your full name

  • Order number

  • A description of the issue

  • Clear photographs of the affected product

  • A photograph of the shipping package and label, if damaged in transit

Keep all products and packaging until your claim has been reviewed. Do not use, press, cut, alter, or discard the affected items.

Approved claims may be resolved with a replacement, reprint, store credit, or refund, depending on the circumstances. We may require the affected product to be returned before providing a resolution.

DTF Application Issues

Customers are responsible for following the provided DTF heat-press instructions and confirming that the garment is compatible with the recommended settings.

We cannot offer refunds or replacements for transfers damaged by:

  • Incorrect temperature, time, or pressure

  • Uneven heat-press pressure

  • Using a household iron

  • Incorrect peeling

  • Applying transfers to incompatible materials

  • Garment dye migration, scorching, or heat damage

  • Washing or drying the garment incorrectly

We strongly recommend completing a test press before beginning a full production run.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

An order may be changed or canceled only if production has not started. Once artwork preparation, printing, cutting, or other production work begins, the order cannot be changed or canceled.

Approved cancellations may be subject to deductions for design work, setup services, payment-processing costs, or other work already completed.

Artwork Responsibility

Customers are responsible for checking all artwork before submitting an order, including:

  • Resolution and print quality

  • Dimensions and placement

  • Spelling and grammar

  • Colors and transparency

  • Background removal

  • Design quantity and orientation

  • Ownership or permission to reproduce the artwork

Artwork is generally printed as submitted. DTF Transfers Your Way is not responsible for errors contained in customer-supplied files.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund has been issued.

Original shipping charges are non-refundable unless the order was incorrect, defective, or damaged due to our error.

Shipping Problems

If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, your local carrier, and the delivery location.

Contact us promptly if an order arrives damaged or if you receive the wrong product. Shipping delays caused by carriers, weather, incorrect addresses, or circumstances outside our control do not automatically qualify for a refund.

Contact Us

To report a problem or request a review of your order, contact:

DTF Transfers Your Way
3253 Betty Circle Decatur, GA 30032, United States

Phone: 770-597-5018
Email: 4gdcdesigns@gmail.com

This policy does not limit any consumer rights that cannot legally be excluded or waived.