Shipping policy

Effective date: September 28, 2026

Thank you for ordering from DTF Transfers Your Way. This Shipping Policy explains our production process, shipping charges, tracking, delivery estimates, and how to report delivery problems.

Production and Processing

All DTF transfers, DTF gang sheets, banners, and stickers are custom-made or printed on demand. Production time begins after:

Payment has been successfully processed
Complete order information has been received
Print-ready artwork has been submitted
Any required proof or order detail has been approved

Production time is separate from carrier transit time. Orders containing artwork problems, missing information, or requested changes may require additional processing time.

Shipping Rates

Available shipping methods and charges are displayed during Shopify checkout based on the delivery address, package details, and available services.

The shipping option selected at checkout determines the estimated carrier transit speed after production is complete. Selecting expedited shipping does not automatically shorten production time.

Shipping Destinations

We ship only to destinations available during checkout. If Shopify does not display a shipping method for your address, contact us before placing your order.

International shipping, if offered at checkout, may be subject to customs duties, taxes, brokerage charges, and import fees. The recipient is responsible for these charges unless otherwise stated.

Estimated Delivery Times

Delivery dates shown at checkout or provided by a carrier are estimates and are not guaranteed unless the selected service specifically includes a carrier-backed guarantee.

Delivery may be affected by:

Weather or natural disasters
Carrier delays
Holidays and peak shipping periods
Incorrect or incomplete addresses
Customs processing
Transportation disruptions
Events outside our reasonable control

If we cannot ship within a promised period, we will provide any notice, cancellation option, or refund required by applicable law.

Order Tracking

When tracking is available, a shipping-confirmation email will be sent after your order leaves our facility. Please allow time for the carrier to scan and update the tracking information.

Tracking activity may not appear immediately after a label is created.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout.

Review the following carefully:

Recipient’s full name
Street address
Apartment, suite, or unit number
City, state, and ZIP code
Email address and phone number

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after production or fulfillment begins.

We are not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address supplied by the customer.

Returned or Undeliverable Packages

If a package is returned because of an incorrect address, refusal, failed delivery attempts, or another customer-related issue, the customer may be responsible for the cost of reshipping it.

Custom-printed products returned as undeliverable are not automatically eligible for a refund.

Lost or Delayed Packages

If tracking has not updated or your package appears delayed, contact the shipping carrier first for the latest information. You may also contact us, and we will help review the shipment when possible.

Carrier investigations can take time. A replacement or refund will not be issued until the available tracking information and claim details have been reviewed.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check your mailbox, porch, side entrance, reception area, or other delivery locations.
Ask household members, neighbors, or building staff.
Allow until the end of the delivery day in case tracking was updated early.
Contact the carrier to request delivery details.

Then contact us with your order number and carrier case information. Packages confirmed as delivered are not automatically eligible for replacement or refund, but we will review the available information.

Damaged Shipments

If your order arrives damaged, contact us within three calendar days of delivery.

Include:

Your full name
Order number
Clear photographs of the damaged products
Photographs of the shipping box or mailer
A photograph of the shipping label
A description of the damage

Keep all products and packaging until the claim is resolved. Do not use, press, cut, alter, or discard damaged items before receiving instructions.

Incorrect Orders

If you receive an incorrect product or quantity, contact us within three calendar days of delivery. Include your order number and clear photographs showing everything received.

Approved claims may be resolved through a replacement, reprint, store credit, or refund, depending on the circumstances and our Return and Refund Policy.

Multiple Shipments

Orders containing different products or quantities may be shipped in separate packages. If this occurs, you may receive more than one tracking number and the packages may arrive on different days.

Local Pickup

Local pickup is available only when it is specifically offered during checkout or confirmed directly by us.

Do not visit our business address to collect an order unless you have received a pickup-ready confirmation and any required appointment instructions.

Rush Orders

Rush production or delivery is not guaranteed unless confirmed by DTF Transfers Your Way before the order is placed. Expedited carrier shipping does not constitute rush production.

Contact Us

For shipping questions or assistance with an order, contact:

DTF Transfers Your Way
3253 Betty Circle Decatur, GA 30032
United States

Phone: 770-597-5018
Email: 4gdcdesigns@gmail.com